Privacy Policy

Hubcom Privacy Policy

At Hubcom, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you engage with our website, services, and solutions. By using Hubcom’s services, you consent to the practices described in this policy.

1. Information We Collect

To provide you with our IT solutions, we collect the following types of information:

a. Information You Provide

When you interact with our services, you may provide:

  • Contact Information: Name, email, phone number, and mailing address.
  • Account Information: Username, password, and profile information.
  • Business Information: Details about your organization, IT systems, and business processes.
  • Payment Information: Credit card or billing details for service transactions.
  • Communication Records: Correspondence through emails, support tickets, or feedback forms.
b. Information We Collect Automatically

When you use our website and services, we may collect:

  • Technical Data: IP addresses, browser type, operating system, and device information.
  • Usage Data: Information on how you use our website and services, such as interactions, page views, and timestamps.
  • Cookies and Tracking Technologies: We use cookies and other technologies to collect information about your browsing behavior and preferences.

2. How We Use Your Information

We use the information collected to:

  • Deliver and Enhance Services: Ensure smooth delivery of IT solutions and improve our offerings.
  • Manage Accounts and Payments: Process transactions, provide billing, and maintain account security.
  • Communicate with You: Provide customer support, respond to inquiries, and share updates.
  • Personalize Your Experience: Customize your interactions and optimize service recommendations based on your usage.
  • Ensure Security: Monitor, detect, and prevent fraud, cybersecurity risks, and unauthorized access.
  • Legal Compliance: Comply with applicable laws, regulations, and legal obligations.

3. Sharing and Disclosure of Information

We may share your information in the following circumstances:

a. With Service Providers

We share data with trusted third-party service providers who assist in delivering our services, including cloud hosting, payment processing, and cybersecurity solutions. These partners are required to protect your information and only use it for the services they provide to Hubcom.

b. Business Transfers

In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new entity, with continued adherence to this Privacy Policy.

c. Legal Requirements

We may disclose your information to comply with legal obligations, court orders, or regulatory requirements, or to protect the rights and safety of Hubcom, our users, or others.

d. With Your Consent

We may share your personal information with third parties when you have given explicit consent.

4. Third-Party Vendors and Integrations

As part of our IT solutions, Hubcom works with various third-party vendors and platforms to enhance service delivery. These vendors may include cloud storage providers, cybersecurity firms, or software platforms that may access certain client data. We ensure that these third parties adhere to strict confidentiality and security requirements, and they are only permitted to process your data for the specific services they provide to Hubcom.

5. Data Security

We implement industry-standard security measures to protect your data against unauthorized access, loss, and misuse. These include:

  • Encryption: We use encryption technologies to secure data during transmission and storage.
  • Access Control: Only authorized personnel with the necessary credentials can access sensitive data.
  • Vulnerability Testing: We conduct regular audits and penetration testing to ensure our systems are secure.
  • Incident Response: In the event of a data breach, we will take immediate action to mitigate any potential risks and notify affected users in compliance with applicable legal requirements.

While we strive to protect your data, no security system is completely foolproof. We encourage you to take appropriate precautions, such as safeguarding passwords and using secure networks.

6. Data Retention

We retain your personal and business data for as long as necessary to provide our services or as required by law. The retention period varies depending on the nature of the data and our contractual obligations with you. Upon the termination of services, your data will be securely deleted or anonymized, unless further retention is required by law or necessary for legal claims.

7. Your Choices and Rights

You have control over how we handle your data:

  • Access and Update: You can review and update your personal information through your account settings.
  • Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails.
  • Request Deletion: You may request the deletion of your account and data, subject to legal or contractual retention obligations.
  • Manage Cookies: You can adjust your browser settings to block cookies, though this may affect the functionality of our services.

8. Incident Response and Breach Notification

In the unlikely event of a data breach or security incident, Hubcom will take immediate steps to contain and investigate the breach. We will notify affected parties and relevant authorities in accordance with data protection regulations such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), where applicable.

9. Children’s Privacy

Hubcom does not knowingly collect or process personal information from children under the age of 13. If we become aware that a child under 13 has provided personal data, we will take steps to delete such information.

10. Changes to This Privacy Policy

Hubcom may update this Privacy Policy to reflect changes in our services, legal requirements, or business practices. Any modifications will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us at:

Hubcom
6042 Oakton St, Morton Grove, IL 60053
Email: info@hubcom.co
Phone: (847)454-3197

By using Hubcom’s services, you acknowledge that you have read, understood, and agree to this Privacy Policy. 

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